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Privacy Policy

New Visions Unlimited, Inc.
Effective Date: January 16, 2026
Last Updated: January 16 2026

New Visions Unlimited, Inc. (“New Visions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website and services.

This page includes:

Website Privacy Policy (how we handle information collected online), and

HIPAA Notice of Privacy Practices, including special protections under 42 CFR Part 2 for substance use disorder treatment records.

1) WEBSITE PRIVACY POLICY (ONLINE PRIVACY)

​1. What Information We Collect Through Our Website

When you use our website (www.newvisionsunlimited.org), we may collect:

Information you provide directly

  • Name

  • Phone number

  • Email address

  • Message details you submit through website forms, email, or other online communications

  • Limited information necessary to complete transactions (payments)

Information collected automatically

  • Device type and browser type

  • IP address

  • Pages visited and time spent on pages

  • Approximate location (general—not exact)

  • Cookies and similar technologies

2. How We Use Website Information

We may use website information to:

  • Respond to inquiries and requests

  • Provide information about our services

  • Improve the quality and functionality of our website

  • Maintain site security and prevent fraud

  • Process payments

  • Send appointment reminders and administrative notices when applicable

3. Payments

If you make a payment through our website, payments are processed using Square.

We do not store your full debit/credit card number on our website servers. Square collects and processes payment information according to its own privacy and security practices.

4. Telehealth

New Visions may provide telehealth services using Zoom.

Telehealth involves communication through electronic means and may involve the transmission of health information. Telehealth privacy protections are covered under HIPAA and/or clinical consent forms.

5. Cookies / Tracking Technologies

We may use cookies or similar technologies to operate the website and improve user experience.

You can disable cookies in your browser settings. Disabling cookies may affect certain site features.

6. How We Share Website Information

We do not sell your personal information.

We may share information:

  • With vendors who help operate our website, payment processing, IT services, or communications

  • If required by law

  • To protect the safety, rights, and property of clients, staff, the public, or our organization

7. Children’s Privacy

Our website is not designed for children under age 13. We do not knowingly collect information from children under 13 through the website.

8. Security

We use reasonable safeguards to protect information. However, no system can guarantee 100% security.

9. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites.

2) HIPAA NOTICE OF PRIVACY PRACTICES (HEALTH INFORMATION)

THIS SECTION DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

New Visions Unlimited, Inc. is required by law to:

  • Maintain the privacy and security of your Protected Health Information (PHI)

  • Provide you with this Notice

  • Follow the terms of this Notice currently in effect

We maintain clinical information about you in records and/or an electronic health record (EHR). The medical record is the property of New Visions, but the information in the record belongs to you.

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HIPAA generally requires that any uses or disclosures of PHI be limited to the minimum necessary to accomplish the intended purpose.

10. How We May Use and Disclose Your PHI (Without Authorization)

A. Treatment

We may use and disclose PHI to provide, coordinate, and manage your care and related services.

Example: If you require a higher level of care or hospitalization, we may share relevant clinical information with providers involved in your care to ensure continuity of treatment.

 B. Payment

We may use and disclose PHI for billing, payment, and eligibility determination activities.

Example: submitting claims and documentation to Medicaid or other payors, obtaining authorizations, and verifying benefits.

 C. Health Care Operations

  We may use and disclose PHI for operations such as:

  • quality improvement

  • supervision and training

  • accreditation/compliance activities

  • audits

  • internal administrative functions

D. Entities Under Common Administrative Control (If Applicable)

We may use and disclose PHI internally, and to entities with which we share administrative control, as permitted by law.

E. Required by Law

We may disclose PHI when required by federal, state, or local law.

F. Health & Safety / Threats to Safety

We may disclose PHI when necessary to prevent or reduce a serious threat to health or safety.

G. Abuse / Neglect Reporting

We may disclose PHI when required by law, including mandated reporting obligations.

H. Legal Proceedings

We may disclose PHI in response to a valid court order or lawful process, as permitted by law.

11. Communications With You

We may contact you:

  • to provide appointment reminders

  • about treatment-related services

  • for follow-up or continuity of care communications

  • regarding administrative matters related to your care

SECTION 3 — CONFIDENTIALITY OF SUD RECORDS (42 CFR PART 2)

If you receive substance use disorder (SUD) services from New Visions, your SUD records may be protected by a federal confidentiality law called 42 CFR Part 2.

12. What 42 CFR Part 2 Protects

These rules protect:

  • identity as a patient

  • diagnosis

  • treatment information

  • referral information

13. When Written Consent Is Required

In most cases, New Visions may not disclose SUD-related records or confirm that you are receiving services without your written consent, even to family members or outside providers.

Written consent must generally include:

  • what information may be disclosed

  • who may receive it

  • purpose of disclosure

  • expiration date/event

You may revoke your consent at any time unless already relied upon.

14. Qualified Service Organizations & Vendors

New Visions may share information with vendors/partners that provide services on behalf of New Visions (such as billing, EHR support, IT support, audit support, or legal services) only when permitted by applicable laws and confidentiality requirements, including 42 CFR Part 2.

15. Limited Exceptions Without Written Consent

Disclosure may occur without written consent only in narrow circumstances allowed under Part 2, such as:

  • medical emergencies

  • certain audits/evaluations

  • qualified service organizations (as permitted)

  • reporting crimes on premises or against staff

  • child abuse/neglect reporting where mandated by law

  • valid court orders meeting Part 2 standards

SECTION 4 — YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION

You have the right to:

16. Paper Copy of This Privacy Policy / Notice

You have the right to request a paper copy of this Notice.

17. Access to Records

You have the right to request and receive a copy of your records. Requests must be made in writing. Reasonable fees may apply.

18. Request an Amendment (Correction)

You may request a correction to inaccurate or incomplete information. If your request is denied, you may submit a written statement of disagreement.

19. Request Restrictions

You may request restrictions on uses/disclosures. New Visions is not required to agree to all restrictions.

20. Request Confidential Communications

You may request that we communicate with you in a specific way or at a specific location (for example, by mail rather than phone).

21. Accounting of Disclosures

You may request an accounting of certain disclosures for up to six (6) years.

We do not have to include disclosures:

  • for treatment, payment, or health care operations

  • made to you

  • made with your authorization

  • otherwise excluded under applicable law

22. Notification of a Breach

You have the right to receive notice if there is a breach of unsecured PHI as required by law.

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SECTION 5 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Updates will be posted on this page with the updated effective date and will apply to information we maintain, including information created before the update.

SECTION 6 — QUESTIONS OR COMPLAINTS

COMPLAINTS REGARDING PRIVACY PRACTICES

If you believe your privacy rights have been violated, you may file a complaint with New Visions Unlimited, Inc. and/or with any of the agencies listed below. New Visions Unlimited, Inc. will not retaliate against you for filing a complaint.

1) File a Complaint With New Visions Unlimited, Inc.

Privacy Officer
New Visions Unlimited, Inc.
4834 Richmond Road, STE 150
Warrensville Heights, OH 44128
Phone: (216) 561-8300
Email: info@newvisionsunlimited.org

 

2) U.S. Department of Health and Human Services (HHS) — Office for Civil Rights (OCR)

You may submit a HIPAA complaint to OCR online or by mail.

OCR Complaint Portal: https://ocrportal.hhs.gov

Midwest Region (includes Ohio):
Office for Civil Rights
U.S. Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601

Customer Response Center: (800) 368-1019
TDD: (800) 537-7697
Fax: (202) 619-3818
Email: ocrmail@hhs.gov

(How to file a complaint with OCR)

 

3) Local ADAMHS Board (Cuyahoga County)

ADAMHS Board of Cuyahoga County
2012 W. 25th Street, 6th Floor
Cleveland, OH 44113
Phone: (216) 241-3400

 

4) Disability Rights Ohio

Disability Rights Ohio
200 Civic Center Drive, Suite 300
Columbus, OH 43215
Phone: (614) 466-7264
Toll-Free: (800) 282-9181

 

5) Ohio Department of Behavioral Health

Ohio Department of Behavioral Health
30 East Broad Street
Columbus, OH 43215
Phone: (614) 466-3445
Fax: (614) 485-9739
Website: https://dbh.ohio.gov

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